FAQ

Our customers bring their gently used and like new items to sell to us at the local Clothes Mentor store locations. We pay cash on the spot for gently used items in good condition and current styles such as apparel, designer handbags, jewelry, shoes and accessories. Buying is based on individual store needs. Please click here for more information on how it works.

We provide free shipping nationwide on all orders $100 and over ($8.99 Flat rate for other orders).

All items are shipped via US postal and you will receive a tracking number after we have shipped your order. We will do our best to fulfill orders within 2-3 business days. Shipping times will vary based on your location. Please note we do not ship international.

We also are able to offer FREE delivery to other Clothes Mentor locations in our Philly area, which includes our Plymouth Meeting PA and our West Chester PA locations.

Expedited shipping (1-2 business days) is available for $19.99

We also offer in-store pickup. This option will appear at checkout under shipping/pickup methods.

The items can be picked up at any time during our normal business hours at the location listed for each product; please bring your photo ID for verification (NOTE: Store may be closed on major holidays).

Please allow 2-3 days to receive shipping tracking status. Orders placed on Friday, Saturday, or Sunday will not usually ship out until Monday.

Orders over $250 will require email/text confirmation and signature upon delivery.

Thank You!

After adding an item to your cart you will see the option for in store pickup at checkout. Please select this option only after you’ve double checked the address of this specific location. Items will be ready for pickup one hour following purchase and only during regular business hours.

All stores cover an authentication process before buying and selling any designer items. Some items will also be authenticated by a third party which will be noted in the description of that item. If you have any particular questions on the details it is best to reach out to the store directly.

Almost all of our items are unique and do not come in size or color variations as we buy directly from the community. There may be times we have multiples of the same item so be sure to use the search features to narrow down your product search.

You can find details about contacting specific locations on our Contact Us page.

Clothes Mentor Springfield PA specializes in pre-owned, gently used fashion at incredible prices. When you shop with us, you're purchasing items that have been previously worn and loved. This means every item will naturally show some signs of previous wear - this is the nature of resale fashion and allows us to offer you designer and brand-name pieces at a fraction of retail cost.

What to Expect

Normal signs of wear include:

• Fabric softening from washing and wearing
• Color fading consistent with the garment's age
• Pilling on knits and sweaters
• Wrinkles or creasing from storage and wear
• Stains that don't affect the garment's wearability or overall appearance
• Scuffs on shoes and handbags
• Hardware that may show scratches or tarnishing
• Changes to fit in garments from washing or wear

These characteristics are considered normal condition for resale items and do not qualify for returns. Our team carefully inspects every item to ensure it meets our quality standards while remaining true to the pre-owned nature of our inventory.

Return Policy Terms

We want you to love your purchase! If your item has significant damage beyond typical pre-owned wear that substantially impacts its use or appearance, please contact us within 7 days of receipt at springfieldpa@clothesmentorstores.com

Return conditions when approved (after contacting us by email):

• Returns accepted within 7 days of purchase/receipt
• Customer provides return shipping at their expense
• 10% restocking fee applies to all approved returns
• Items must be returned in the same condition as shipped - no additional damage or wear

Returns that do not meet these conditions will be refused and returned to the customer at their expense.

Multi-Location Orders

If you purchase from multiple Clothes Mentor locations, each item follows the return policy of its specific store location. Please contact the relevant store directly for location-specific questions.

Questions or Concerns?

We're here to help! Contact your ordering store directly if you have any questions about your online purchase. Your satisfaction matters to us, and we want to ensure you understand what to expect when shopping pre-owned fashion.

By purchasing from Clothes Mentor Springfield, PA, you acknowledge that you understand you are buying pre-owned items that will show signs of previous purchase & wear.

We gladly accept most major credit cards including Apple Pay & Google Pay.

Yes, you will receive 1 point per dollar spent. Please be sure to use the same phone number or e-mail address as your in-store loyalty account when completing your order. NOTE: Currently we do not offer the ability to redeem loyalty rewards or in-store coupons at our online store however we will look into offering this option as soon as possible.

After you place an order you will receive a confirmation e-mail. The e-mail will contain a link to your order tracking page. If you are unable to track your order using the process above please Contact Us.

Sorry, we currently do not offer international shipping.